Refund policy
Returns and Refunds
Every Root Access piece is made to order, just for you. Because of that, we don’t accept returns or exchanges for change of mind or ordering the wrong size. Please check the size guide on each product before ordering.
Faulty, damaged or wrong items
If your order arrives damaged, misprinted, faulty, or isn’t what you ordered, we’ll fix it. Email support@rootaccesswear.com within 30 days of delivery with:
- your order number
- a photo of the issue
- a photo of the item’s care label
We’ll send a free replacement or give you a full refund, your choice. You won’t need to send the item back unless we ask.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Cancellations
Orders go into production quickly. If you need to cancel, email us within 12 hours of ordering and we’ll do our best to stop it.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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